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Contact us
Business Manager: James Song
Phone: +86-13045856999
Email: sales@szappacs.com
Skype: szappacsContact Now



FAQs

1. What products are available to buy?
We offer all kinds of car chargers, wall chargers, usb cables, aux cables and earphones and we endeavor to expand our range to include additional products in the future.
2. What do I need to submit if I want to place an OEM / ODM order?
Sample is for the best. If not, artwork or designs are also OK.
3. Do you accept the factory and cargo inspection?
Yes, we do. Please contact us and inform your schedule. Then we will arrange the visit.
4. Who do I contact if I have questions about my order?
You can contact our service team.
Business Manager: Sophie
Phone: +86- 18165774655
Email: sales@szappacs.com
Skype: szappacs
5. What are your hours of operation?
Our hours of operation are Monday – Friday, 8:30 am – 6:00 pm EST.
6. How can I place an order?
Order via Email: sales@szappacs.com
Order by Mobile: +86 13620207404
Order by Skype: szappacs
7. After my order is submitted, can I make changes to it or cancel it?
If your order has not been processed or shipped out, you may make changes during the mass production. If your order has already been shipped out, we are not able to make changes or cancel it.
8. Do you accept sample order?
Yes, we do and we also offer free samples to qualified customers. Please contact our support team for more details.
9. What payment methods do you accept?
T/T, Western Union, Money Gram and PayPal are accepted. Others are also negotiable.
10. What are the delivery options ?
Air delivery options are DHL, UPS, FEDEX, TNT or as your request. Sea transportation are also accepted.
11. What is the after-sale service policy?
6-12 months warranty. If the quality have any problems, our after sale service team will help you solve them in 24 hours.
A.If you have tested the product and it does not work, please keep it and contact us immediately in the warranty period. We will send you good ones in the following order.
B.If the product is broken by man-made, then no warrants.
C.If our label broken, then no warranty. (This point is very important, keep the label complete.)